Privacy Policy

1. Scope of This Policy

This policy applies to merchants, users, developers, and authorized representatives accessing Merchant Gateway services through web interfaces, APIs, support channels, and integrations.

2. Information We Collect

• Account Information: name, email, phone, business and KYC details.
• Transaction Data: payment references, payout details, timestamps, status logs.
• Technical Data: IP address, device/browser details, API metadata, and webhook logs.
• Support Data: ticket content, communication records, and issue history.

3. How We Use Information

• To provide payment processing, payout management, and merchant operations.
• To verify identity, prevent fraud, and maintain platform security.
• To process settlements, dispute handling, and compliance obligations.
• To improve service quality, monitor performance, and troubleshoot issues.
• To communicate updates, notices, and support responses.

4. Legal Basis and Consent

We process data based on contractual necessity, legal/regulatory obligations, legitimate business interests, and your consent where required. By using our services, you acknowledge and agree to such processing.

5. Cookies and Similar Technologies

We may use cookies or comparable technologies to maintain sessions, improve platform functionality, and analyze usage patterns. You may manage cookie preferences through browser settings where applicable.

6. Data Sharing and Disclosure

We may share data with payment partners, banking providers, cloud/service vendors, and regulatory authorities only as necessary for service delivery, compliance, fraud prevention, and legal obligations.

7. Data Retention

We retain information only as long as necessary for business operations, legal requirements, audit trails, and dispute resolution. Retention duration may vary by data category and regulatory obligations.

8. Security Measures

We use administrative, technical, and organizational safeguards to protect data against unauthorized access, misuse, alteration, or loss. No online system is completely risk-free, but we continuously improve our controls.

9. Your Rights and Choices

Subject to applicable law, you may request access, correction, or deletion of certain personal information. You may also object to or restrict specific processing activities where legally permitted.

10. Third-Party Services and Links

Our platform may integrate with or link to third-party providers and services. Their privacy practices are governed by their own policies, and we recommend reviewing those terms before use.

11. Children’s Privacy

Merchant Gateway services are not intended for children. We do not knowingly collect personal data from minors without proper legal authorization.

12. International Transfers

Where service operations require cross-border processing, we implement reasonable safeguards and contractual measures to protect personal data in accordance with applicable law.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Updated versions are effective upon publication on this page. Continued use of our services indicates acceptance of the revised policy.

14. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or data handling practices, please contact us through our official support channels.